Are you new to using a parcel forwarder, or just looking to refresh your knowledge about how to use a parcel forwarding service? This guide should help clear things up!
Here is our main page. If you’d like more information regarding our services, we have sections for that in our “Why Vyking” and “Our Services” pages. To create an account, hit the Red “Register” Button on the top right, highlighted below.
After that, you will be taken to our registration page. We’ll go section by section to make sure everything is done right!
The top 2 boxes of this section are for your first name and last name. The middle 2 boxes are to enter and confirm your email address. After that, you will create and confirm your password.
The last box of this section is to enter a referral code, if you were given one. The way our referral system works is that when you enter a referral code, you get $5 off of your first shipment. After that, any accounts you refer will also get $5 off of their first shipment, and as an additional bonus you will earn 10% of their non-postage (you are credited for processing and consolidation costs, which is explained later in this post!) costs, given to you as a coupon to give you more discounts when shipping!
Here is where you will enter your billing address. When you register, the billing address will default to the shipping address. If you would like your Tax ID to be present on your paperwork, you can also enter it here. If your country does not require a Tax ID for your shipments, you do not need to enter it. If your billing address is different than your shipping address, you can edit your shipping address later, but please ensure that your billing address is correct. Addresses should be formatted like the picture shown below:
Your street address should start on Address Line 1. If additional space is needed, use Address Line 2. After your street address is entered, any other information should be entered in the other address lines (Suite number, Apartment, or other extensions of the address.)
Once that is completed, you’re all done with registration. An email will be sent to you, asking you to verify your account. All you need to do from there is click on the “Verify Email” button, and your account is officially active!
Once your account is active, you can also start referring your friends and family. The referral code you need to give them is just your suite number. If Henry Sample wanted to refer people, his referral code would be 19877.
The address provided in this sample email is the address you provide to merchants as the shipping address when you buy items. They are then sent to our warehouse and the second stage of our services begin: processing and consolidation.
When a package arrives to our warehouse, it is weighed, measured, then added to your account if the name and suite number match your account information exactly. If you don’t see the package added to your account right away, don’t worry! Our package check-in process happens throughout the day. If you don’t see the package in your account by the end of the same business day (5PM Central Standard Time (CST)) send us an email at email@example.com or contact us on chat, available Monday-Friday from 9AM-5PM CST.
Once the package is successfully added to your account, you will receive an email from our automated system. It will look like this:
You can log into your account to see pictures of the package, which are provided for free. We also include the merchant of the package to help you discern the contents of the package.
After logging in, you can look at the package by going to the “My Packages” section of your account, as shown here:
Let’s go step by step through each of the circles within the package. While Additional Processing is optional, the Customs Declaration must be completed before you ship your items, as it is required for all international shipments.
With Nature of Shipment, you have four options.
- Merchandise – Something you have purchased
- Gift – You are receiving or sending a package as a gift
- Documents – Paperwork, lettered mail, etc.
- Personal Use – Something you have purchased and do not intend to resell
- Personal Effects – Something you have previously owned (this would mean that this package is not the original packaging from the merchant)
Please note that if you select to ship by USPS, you may only select Merchandise, Gift, or Documents. The last two are not recognized by USPS.
Next, you’ll need to declare what is in the package, first by the description. Put anything in the field that would help identify the item (Color, size, etc.) After that, put the cost of the item, and how many of the item are present in the package. If there are more items to add, click “Add Item” to add another line in the declaration. Your completed form should look something like this:
After that is all done, click “Save” and your customs declaration is complete!
Once the Customs Declaration is completed, the Shipping Options circle is no longer gray and you can ship your package. However, if there are more things you’d like us to do, there are options available to you in the Additional Processing circle. Upon clicking that circle, a menu will open with all of the services we offer for your packages.
Each of the requests have a cost attached to them, which is not due immediately, but it will be added onto the total that you pay when you go to ship your package. If you choose the Complete Customs Declaration option, you will not need to do it yourself and your package will be ready to ship when it is completed.
After selecting your processing requests, you are given the option to expedite your request. If you expedite your request (an additional $4.50) your processing request will be completed within 2 business hours. If you don’t, your request will be completed within 2 business days. If the deadline is not met and it takes longer to complete your request, expedited or not, it is done free of charge.
Going back to our referral program, this is where you can start to earn huge rewards! 10% of all of these options your referrals choose is credited to your account once their package is shipped.
Once all of your requested processing is completed, you can begin the shipping process on your package. Click the “Shipping Options” circle to get started.
Here, you can select the Address if you have more than one, and you can select the method by which to ship. In this example shown, the menu is dropped down so you can see the services and prices available for each service. You can then add this package to your shipping cart, and you can move to the final step!
Upon entering your shipping cart, the above prompt will show your packages that you have selected for shipment. At this point, you just need to check the boxes of which packages you’d like to ship, then after clicking “Confirm Shipping Order”, you are given your options to pay for the shipment and processing fees (if any).
After that, you’ll receive an email with the tracking number of your package when the package ships. It is officially on its way to you!
Is there something we missed, or do you have more questions? Let us know! Email us at firstname.lastname@example.org or use our live chat at the bottom right of each page of the Vyking Ship website!